Bigo11 Terms and Conditions — Read Before You Start Playing

1 General Definitions Basic

In this Terms and Conditions document, certain terms carry specific meanings that are used consistently throughout the text. Understanding these definitions is essential to avoid any misinterpretation of the applicable rules.

• "Bigo11" refers to the online entertainment platform operated under an international license, accessible via the official website and mobile app.
• "User" or "Member" refers to an individual who has successfully registered an account on bigo11 and fulfilled all specified verification requirements.
• "Account" refers to the unique profile created by each user to access bigo11 services, including balance, transaction history, and personal preferences.
• "Service" covers all features available on the bigo11 platform, including games, betting, Live Casino, promotions, and financial transaction services.
• "Balance" refers to the credit value stored in a user's account, comprising the main balance (from deposits and wins) and the bonus balance (from promotions).
• "Bonus" refers to additional credits granted by bigo11 to users as part of a promotion, subject to its own terms and conditions of use.

2 Account Registration and Verification Required

To use bigo11 real-money services, every user must register an official account and complete the identity verification process (KYC). This process is designed to protect users and ensure compliance with applicable international regulations.

During registration, users must provide accurate, complete, and up-to-date information, including their full legal name, date of birth, active email address, and valid phone number. Registering more than one account or using another person's identity is strictly prohibited.

• The minimum age to register is 18 years. bigo11 reserves the right to request proof of age at any time.
• Each person is only allowed to hold one active account. Duplicate accounts will be closed and balances may be frozen.
• KYC verification must be completed before submitting your first withdrawal, by uploading a valid identity document (National ID, Driver's License, or Passport).
• Users are fully responsible for the security of their login credentials and must report immediately if their account is suspected of being accessed by another party.
• Bigo11 reserves the right to decline or cancel a registration without any obligation to provide a reason to applicants who do not meet the requirements.

3 Deposits and Withdrawals Finance

Bigo11 supports a wide range of deposit and withdrawal methods commonly used in Indonesia, including local bank transfers, GoPay, OVO, DANA, LinkAja, and QRIS. All transactions are processed through an encrypted system to ensure the security of users' financial data.

Deposits are processed automatically once confirmation is received from the payment system. Minimum and maximum deposit limits vary depending on the selected payment method and will be clearly displayed during the deposit process.

• Withdrawals can only be made to a bank account or e-wallet registered under the same name as the bigo11 account holder.
• Withdrawals to third-party accounts are not permitted under any circumstances, in compliance with security and anti-money laundering regulations.
• Withdrawal requests are processed within the standard timeframe of each payment method, generally ranging from a few minutes up to 24 hours on business days.
• Bigo11 reserves the right to request additional verification for large withdrawals in accordance with applicable security policies.
• Bonus balances cannot be withdrawn directly — only winnings that meet the turnover requirements are eligible for withdrawal.

4 Bonus and Promotion Terms Promotions

Bigo11 offers a variety of bonuses to members, including welcome bonuses, deposit bonuses, cashback, free spins, and loyalty rewards. Each bonus has specific terms and conditions that must be met before the bonus balance can be used or winnings from the bonus can be withdrawn.

The general requirements applicable to most bonuses at bigo11 are as follows:

• Turnover requirement: Before winnings from a bonus can be withdrawn, users must fulfill the wagering (rollover) requirements as specified in the respective bonus terms. Turnover ratios vary by bonus type.
• Claim deadline: Each bonus has a claim and usage deadline. Bonuses not claimed or used before the deadline will expire automatically.
• Eligible games: Some bonuses apply only to specific game categories. Using a bonus on games not covered by its terms may result in the bonus being voided.
• One bonus per promotion: Each user is entitled to claim one bonus per promotion type, unless otherwise stated in the promotion's terms.
• Bigo11 reserves the right to cancel bonuses suspected of being claimed through unauthorized means or in violation of the terms, including the use of multiple accounts for a single promotion.

5 Game Rules and Fairness Gameplay

All games available on bigo11 use an RNG (Random Number Generator) system certified by international independent audit bodies, ensuring every game outcome is truly random and cannot be predicted or manipulated by any party.

Users are responsible for understanding the basic rules of each game before playing with real money. Demo mode is available for nearly all games as a risk-free way to learn.

• Outcomes generated by the game system are final and cannot be reversed once a bet has been confirmed by the user.
• If a technical disruption or disconnection occurs during a game session, the Bigo11 system will record the last game state and resolve it in accordance with the applicable rules.
• Bets placed during a verified system outage on bigo11's end will be handled in accordance with the compensation policy in effect at that time.
• The RTP (Return to Player) value for each game is publicly disclosed and can be checked on the respective game's information page.

6 Prohibitions and Violations Important

Bigo11 enforces a zero-tolerance policy against violations that could harm the platform, other users, or the integrity of the games. Detected violations may result in account freezing, balance cancellation, and a permanent ban without prior notice.

• Registering more than one account (multi-accounting) to obtain bonuses or circumvent bans.
• Using automated software, bots, scripts, or any other cheating tools to play or access the platform.
• Money laundering or using the platform for suspicious or illegal financial transactions.
• Colluding with other users to manipulate game outcomes or intentionally exploiting system bugs.
• Using another person's credit card, bank account, or e-wallet without their valid authorization.
• Providing false information during registration or the KYC verification process.
• Attempting to access restricted areas of the bigo11 system not intended for general users by any means.

7 Account Security and User Responsibility Security

Account security is a shared responsibility between Bigo11 and its users. On the platform side, we employ 256-bit SSL encryption, two-factor authentication (2FA), and a round-the-clock suspicious activity detection system.

On the user's side, there are several steps that must be taken to keep an account secure:

• Use a strong, unique password that is not used on any other platform. Change your password regularly for optimal security.
• Never share your login credentials (username, password, OTP code) with anyone, including anyone claiming to be part of the Bigo11 team.
• Enable two-factor authentication (2FA) via your account security settings for an added layer of protection.
• Contact the bigo11 support team immediately if you detect any suspicious activity or unauthorized access to your account.
• Bigo11 is not liable for any losses arising from a user's own negligence in safeguarding their account credentials.

8 Account Closure and Suspension Account

Users have the right to close their bigo11 account at any time by contacting the support team. Any remaining balance will be processed for withdrawal after standard verification, provided there are no active violations or ongoing investigations related to the account.

Bigo11 also reserves the right to suspend or close a user's account under the following circumstances:

• Detection of violations of these Terms and Conditions, including but not limited to fraudulent activity and multi-accounting.
• Requests from competent legal or regulatory authorities.
• A user's inability or refusal to complete the KYC verification process within the specified time limit.
• An account that has been inactive for more than 12 consecutive months. Users will be notified before an inactive account is closed.
• It is found that the user provided false or inaccurate information during registration.

9 Bigo11 Limitation of Liability Legal

Bigo11 provides an online entertainment platform on an as-is and as-available basis. While we work hard to ensure the platform runs smoothly, there are certain limitations of liability that users should understand.

• Bigo11 is not liable for any indirect, incidental, or consequential losses arising from the use of the platform, including financial losses resulting from gameplay decisions made by the user.
• Service disruptions due to scheduled maintenance, force majeure, or internet infrastructure issues beyond Bigo11's control do not give rise to any compensation obligations.
• Bigo11 is not liable for losses resulting from unauthorized access to a user's account due to the user's failure to keep their login credentials confidential.
• Information available on the Bigo11 platform is for informational purposes only and is not intended as financial or investment advice of any kind.

10 Changes to Terms and Conditions Update

Bigo11 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time due to operational needs, regulatory changes, or service improvements. Any significant changes will be communicated to users via their registered email and in-platform notifications at least 7 days before taking effect.

Continued use of bigo11 services after the effective date of any changes constitutes acceptance of the updated Terms and Conditions. Users who do not agree to the changes are entitled to close their account in accordance with the applicable procedure.

11 Contact the Bigo11 Support Team Contact

If any part of these Terms and Conditions is unclear, or if you have questions about the policies that apply at Bigo11, do not hesitate to contact our support team. We are ready to provide clear and honest explanations without any runaround.

The bigo11 support team is available 24/7 via live chat on the platform and our official email. All interactions with the support team are strictly confidential and protected under our applicable privacy policy.

• Live Chat: Available directly on the bigo11 platform (chat icon at the bottom-right corner of the page)
• Email: [email protected] — response within 24 business hours
• Privacy Policy: View page Privacy Policy for information on user data management
• Responsible Gaming: View page Responsible Gaming for self-control features