1Definitions and Scope of This PolicyBasic
This Privacy Policy is issued by Bigo11 and governs how we manage personal information obtained from users of our services. This document forms an integral part of the Bigo11 Terms and Conditions.
In this document, certain terms are used with consistent and specific meanings:
- "Personal Data" refers to any information that can directly or indirectly identify a person, such as a name, email address, phone number, or financial transaction data.
- "Processing" means any action performed on personal data, including collection, storage, use, disclosure, or deletion.
- "Third Party" refers to an entity outside of Bigo11 that may receive limited access to certain data as part of service operations, such as payment gateway providers or identity verification partners.
- "User" or "Member" refers to an individual who registers or uses an account on the Bigo11 platform.
This policy applies to all Bigo11 platforms, including the main website, Android and iOS mobile apps, as well as all subdomains and integrated services operating under the Bigo11 brand.
2What Data We CollectData
Bigo11 only collects data that is strictly necessary to deliver a safe, seamless, and compliant service. We do not collect excessive data that is irrelevant to the platform's operational purposes.
| Data Category |
Example Information |
Required / Optional |
| Basic Identity |
Full name, date of birth, gender, nationality |
Required |
| Contact |
Email address, active phone number |
Required |
| Identity Verification (KYC) |
ID card/driver's license/passport photo, verification selfie |
Required (for withdrawals) |
| Financial |
Account number, bank name, deposit & withdrawal transaction history |
Required (for transactions) |
| Platform Activity |
Games played, betting history, session duration, preferences |
Automatic |
| Technical & Device |
IP address, device type, operating system, browser, time zone |
Automatic |
| Communication |
Messages to the support team, help tickets, satisfaction surveys |
Optional |
3How We Collect DataMethod
Data is collected through several different methods depending on how you interact with the Bigo11 platform:
- Directly from you: When registering an account, completing your profile, uploading KYC documents, making deposits or withdrawals, and when communicating with the Bigo11 support team.
- Automatically: When you access and use the platform, our systems automatically record technical data such as your IP address, device used, pages visited, and navigation patterns. This collection is carried out via cookies, web beacons, and similar technologies.
- From verified third parties: In some cases, we receive information from third-party identity verification partners who assist with the KYC process, as well as payment gateway providers that process your transactions.
- From public sources: For compliance and fraud prevention purposes, we may verify information using legitimate public data sources in accordance with applicable regulations.
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All data collection is conducted on a valid legal basis: fulfillment of service contracts, compliance with legal obligations, legitimate operational interests, or explicit user consent.
4User Data Usage PurposesPurpose
Every piece of data collected by Bigo11 has a clear and limited purpose. We do not use data for purposes unrelated to service operations or that you have not previously consented to.
- Account operations: Creating, maintaining, and securing your account on the Bigo11 platform, including login authentication and account recovery.
- Transaction processing: Processing deposits, withdrawals, and other financial transactions securely and in compliance with applicable banking regulations.
- Identity verification (KYC): Verifying user identity in accordance with international regulatory requirements to prevent platform abuse, fraud, and money laundering.
- Customer service: Responding to inquiries, resolving complaints, and providing the technical assistance you need across various support channels.
- Platform security: Detecting suspicious activity, preventing fraud, and protecting the integrity of the platform and all its users.
- Service improvements: Analyzing usage patterns in aggregate (without identifying individuals) to improve platform performance, user interface, and game quality.
- Relevant communications: Sending important account notifications, relevant promotions, and policy updates — only with your consent.
- Regulatory compliance: Fulfilling reporting and documentation obligations required by regulatory authorities, operating licenses, or valid legal orders.
5Data Sharing with Third PartiesImportant
Bigo11 does not sell, rent, or trade members' personal data to any party for commercial purposes. Full stop. However, in certain operational contexts, some data may be accessed by trusted third parties bound by strict confidentiality agreements with Bigo11.
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Please Note: Every third party granted limited access to Bigo11 user data must sign a data processing agreement prohibiting the use of that data for any purpose beyond what has been agreed upon.
Categories of third parties that may receive limited access to certain data include:
- Payment gateway providers: To process deposit and withdrawal transactions. They receive only the data necessary to complete those transactions.
- KYC service providers: To assist with identity document verification in accordance with international compliance standards.
- Cloud infrastructure providers: Bigo11's servers and data storage systems are hosted by trusted cloud providers operating under strict data security contracts.
- Legal and regulatory authorities: Bigo11 will disclose user data when legally required by competent authorities, in accordance with applicable legal procedures.
- Analytics partners: Aggregated and anonymized data (with no individual identification) may be shared with analytics partners to understand general platform usage trends.
6Data Security and EncryptionSecurity
User data security is an investment we take extremely seriously at Bigo11. Multiple layers of technical and organizational protection are in place to ensure your data is safeguarded against unauthorized access, breaches, or misuse.
- 256-bit SSL/TLS encryption: All communications between your browser or app and Bigo11 servers are encrypted using 256-bit SSL/TLS standards, equivalent to those used by international banking institutions.
- Data encryption at rest: Sensitive data stored in the Bigo11 database is encrypted at rest, providing an additional layer of protection even in the event of unauthorized physical access to the infrastructure.
- Two-factor authentication (2FA): Access to the Bigo11 backend system and user accounts is protected with two-factor authentication options to prevent unauthorized access even if login credentials are compromised.
- 24/7 security monitoring: The Bigo11 security team monitors platform activity around the clock using automated intrusion detection systems combined with periodic manual reviews.
- Independent security audits: The Bigo11 platform undergoes periodic security audits by independent third parties to identify and address potential vulnerabilities before they can be exploited.
- Minimum data access policy: Only Bigo11 employees or systems that genuinely require access to specific data to perform their duties are permitted to access it.
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Although Bigo11 maintains very high security standards, no system is 100% immune to attack. We encourage users to actively help secure their accounts by using strong passwords and enabling 2FA.
7Cookies and Tracking TechnologiesCookie
Bigo11 uses cookies and similar technologies to ensure an optimal gaming experience, keep login sessions active, and understand how users interact with the platform. The following are the types of cookies we use:
- Essential cookies: Required for the platform to function properly. This includes login session cookies, language preferences, and security settings. These cookies cannot be disabled as the platform cannot operate without them.
- Functional cookies: Storing user preferences such as display settings, favorite games, and notification preferences so they do not need to be reconfigured each time you log in.
- Analytics cookies: Collecting information on how users interact with the platform in an aggregated and anonymous manner. This data helps us identify areas for improvement without identifying individual users.
- Security cookies: Used to detect suspicious activity, prevent fraud, and verify user identity during active sessions.
You can manage your cookie preferences through your browser settings. However, disabling essential cookies will affect the platform's core functionality. For more information on managing cookies in your browser, please refer to that browser's official documentation.
8Data Storage and RetentionRetention
Bigo11 retains user data only for as long as necessary for the purposes stated in this policy or as required by applicable law. Once the retention period ends, data will be securely deleted or anonymized.
- Active account data: Retained for as long as the account remains active and for a specific period after account closure in accordance with regulatory obligations.
- Financial transaction data: Retained for a minimum of 5 years in accordance with anti-money laundering requirements and applicable international financial regulations.
- KYC data: Retained in accordance with applicable regulatory requirements, generally for a minimum of 5 years after the business relationship ends.
- Security logs: Retained for a limited period for security investigation and audit purposes, after which it is automatically deleted.
- Support communication data: Retained for 2 years for service quality review and dispute resolution purposes.
All data is stored on servers located in internationally certified data center facilities with strict physical and logical access controls. Cross-border data transfers are conducted in accordance with internationally recognized protection mechanisms.
9User Rights Over Personal DataYour Rights
As a Bigo11 user, you hold certain rights regarding the personal data we manage. Bigo11 respects and facilitates the exercise of these rights in accordance with applicable regulations.
Right to Access
You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 30 business days.
Right to Correction
You have the right to request correction of inaccurate or incomplete data via the account settings menu or our support team.
Right to Deletion
Under certain conditions, you have the right to request the deletion of your personal data, unless retention is required by law.
Right to Object
You have the right to object to certain data processing, particularly for direct marketing purposes.
Right to Portability
You have the right to receive your personal data in a machine-readable format for transfer to another service.
Right to Restriction
You have the right to request restriction of data processing under certain conditions, such as when the accuracy of the data is in dispute.
10Protection of Minors' DataAge
Bigo11 services are strictly intended for users who are 18 years of age or older. We do not knowingly collect, store, or process personal data from individuals under the age of 18.
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Strict Prohibition: Registration of a Bigo11 account by individuals under 18 is a serious violation. If we discover or receive a report that an account is held by a minor, the account will be immediately deactivated and all related data will be deleted in accordance with applicable procedures.
If you are a parent or guardian who suspects your child has registered a Bigo11 account without permission, please contact our support team immediately. We are committed to handling such reports quickly and with the highest priority.
11Privacy Policy ChangesUpdate
Bigo11 reserves the right to update this Privacy Policy at any time to reflect changes in data processing practices, applicable regulatory changes, or service improvements that affect how we manage user data.
Any significant changes will be communicated to users through:
- Email notification to the registered address at least 7 days before changes take effect.
- Banner notifications on the Bigo11 platform during the transition period.
- Update of the "Last Updated" date at the top of this document.
Continued use of Bigo11 services after a Privacy Policy update constitutes acceptance of the updated version. If you do not agree with the changes made, you have the right to close your account in accordance with applicable procedures.
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We recommend reviewing this Privacy Policy page periodically to ensure you always understand how your personal data is managed by Bigo11.
12Contact Us for Privacy InquiriesContact
If you have any questions, concerns, or wish to exercise any of the user rights outlined in this policy, do not hesitate to reach out to the Bigo11 team. We have a dedicated data protection officer ready to handle all privacy-related inquiries with professionalism and care.
- Live Chat: Available directly on the Bigo11 platform, 24 hours a day, 7 days a week — the fastest way to get a response.
- Privacy Email: [email protected] — dedicated to data and privacy inquiries. Response within 48 business hours.
- General Email: [email protected] — for general questions about accounts and services.
- For information about platform usage rules, please visit the Terms and Conditions.
- For information about responsible gaming, please visit the Responsible Gaming.